I help early- to mid-stage startups build customer success, support, and experience programs that scale—and I also coach individuals 1:1 to sharpen their leadership and operational skills. I’ve spent years leading teams and creating processes from the ground up—designing post-purchase journeys, partner programs, and coaching frameworks that turn customers into lifelong advocates..

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I do the above by…

Building systems that work:
From onboarding and enablement to referral programs and post-purchase touch points.

Coaching individuals & teams: Guiding leaders on strategy, execution, and scaling without burnout.

Making experiences memorable: Optimizing every interaction so customers feel understood, supported, and delighted.

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Get to know me

Avid hiker and outdoor enthusiast

Daily cappuccino maker, weekly sourdough baker

Passionate about deep human connection and wellness

Obsessed with personality tests, astrology, and understanding what makes people tick