With over 50 individuals managed throughout my career, I’ve experienced firsthand the many rewards and challenges of being a people leader. Whether you’re leading a team or an individual contributor looking to grow in your career, I’d love to work with you through a coaching or mentoring partnership. Let’s collaborate to navigate your leadership journey or personal growth and achieve your professional goals together.

Not ready to bring on a full-time senior leader but need help establishing or refining your support organization? I can step in to define or reshape your Support/CS/CX experience and tooling, ensuring it aligns perfectly with your business goals.

Whether you’re starting from scratch or looking to optimize your existing processes, AI, or other tools, I’ll provide the strategic guidance and expertise you need to build a support framework that drives success and scales with your company.

If you're looking for a leader with a specialized skill set, need to rapidly build a team of seasoned CX professionals to support your growing user base, or want to spin up an offshore support team, I’m here to help. I can also assist with crafting the perfect job description and connecting you with the right talent. Whatever your needs, I’ll provide the guidance and strategies to ensure you have the right people and processes in place to drive your business forward.

Not needing on-going support or work? I'd be more than happy to have a one-off call or provide support as needed. This can include advice around the following:

Hiring/Firing, performance management, Team and cross-fxn dynamics, career guidance, org/team structure, KPI's and OKR's and more.